100casino Privacy Policy – Our Commitment to Protecting the Personal Data of Malaysian Players

100casino ("we", "our platform") is committed to protecting the privacy of every player who uses our online casino services. This Privacy Policy applies to all personal information collected through the 100casino website, mobile app, email communications, and any other channels related to our services.

We understand that for Malaysian players, trust in how personal data is handled matters just as much as trust in fair gameplay. That is why we practise full transparency in every aspect of how your data is managed — from the moment you create a 100casino account to the day you decide to leave our platform.

100casino collects several categories of personal data to enable us to provide a safe, personalised, and high-quality service to every player. Below is a complete table of the data types we collect:

100casino collects your personal data through several different means, depending on how you interact with our platform:

• Account Registration: When you register a new account at 100casino, you directly provide us with your identification and contact information.
• KYC Process: During identity verification, you may be asked to submit a copy of your official Malaysian identification document (MyKad or passport).
• Financial Transactions: Payment method information is collected when you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks), or other supported Malaysian payment methods.
• Platform Usage: Technical and usage data is collected automatically via cookies, server logs, and similar tracking technologies as you browse and play on 100casino.
• Support Communications: When you reach out to the 100casino support team via live chat, WhatsApp, or email, the content of those communications is stored for record-keeping and service improvement purposes.
• Surveys and Feedback: If you participate in a 100casino customer satisfaction survey, the information you provide will also be collected.

100casino uses your personal data solely for lawful and transparent purposes. Below is a complete list of how your data is used on our platform:

• Account Management: Creating, verifying, and managing your player account at 100casino.
• KYC & AML Compliance: Meeting identity verification and anti-money laundering (AML) requirements set by regulatory authorities.
• Transaction Processing: Processing your deposits and withdrawals securely and accurately.
• Platform Security: Detecting and preventing fraud, unauthorised access, platform abuse, and any unlawful activity.
• Personalise Your Experience: Personalising game recommendations, promotions, and 100casino content based on your preferences and playing habits.
• Service Communications: Sending account notifications, transaction updates, changes to terms, and important security information.
• Marketing (with consent): Sending promotional offers, bonuses, and new product information from 100casino, provided you have agreed to receive them.
• Platform Improvements: Analysing usage patterns to improve the performance, design, and features of the 100casino platform.
• Legal Compliance: Fulfilling the legal and regulatory obligations applicable to our operations.

100casino does not sell, rent, or trade your personal data to any third party for their own commercial gain. However, in the course of running our business operations, there are limited situations in which we may share your data:

• Payment Service Providers: Transaction information is shared with Malaysian payment service providers such as Touch 'n Go, GrabPay, DuitNow, and relevant banking institutions solely for the purpose of processing your transactions.
• Game Providers: Minimum necessary technical information is shared with licensed game providers such as PG Soft, Pragmatic Play, Evolution Gaming, and others to ensure the games function correctly.
• Regulatory Bodies & Enforcement Agencies: We are required to disclose certain information to the relevant authorities when mandated by law or court order.
• Technical Service Providers: Technical partners who help us operate the platform are bound by strict confidentiality agreements and may only use your data for purposes we have specified.

100casino invests heavily in data security infrastructure to ensure that every player's personal and financial information remains protected at all times. Key security measures we employ include:

• 256-bit SSL Encryption: All communication between your browser and 100casino servers is encrypted using the latest TLS 1.3 protocol.
• Encryption of Data at Rest: All sensitive data stored in our databases, including financial information, is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): We encourage and support the use of 2FA as an additional layer of protection for your 100casino player account.
• 24/7 Security Monitoring: Our IT security team continuously monitors systems to detect any suspicious activity or intrusion attempts.
• Regular Security Audits: Independent security audits are conducted periodically by accredited audit firms to identify and address any vulnerabilities.
• Strict Access Controls: Only authorised 100casino staff who require data access to carry out their duties may access player data, and all such access is logged and monitored.

100casino uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymous data on how players use the 100casino platform to help us improve performance and usability.
• Functional Cookies: Storing user preferences such as language, display settings, and favourite games to personalise your experience.
• Analytics Cookies: Helps us understand how players interact with the platform using aggregated data that cannot be personally identified.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some 100casino platform features.

100casino retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law. In general:

• Active Account Data: Retained for the duration that your 100casino account remains active.
• KYC & Identity Verification Data: Retained for a minimum of 7 years after account closure, in line with Malaysia's AML legal requirements.
• Financial Transaction Records: Retained for 7 years for audit purposes, legal compliance, and dispute resolution.
• Support Communication Logs: Retained for 3 years after the date of communication for record-keeping and reference purposes.
• Marketing Data: Retained until you withdraw your marketing consent, or up to 3 years from the date of your last interaction.

As a 100casino player who is a Malaysian citizen or resident, you have the following rights regarding your personal data under the PDPA 2010:

To exercise any of the rights above, please contact our Data Privacy Officer at privacy@100casino.ws. We will process your request within 30 days from the date of receipt.

In operating the 100casino online casino platform, there are situations where your personal data may need to be transferred to or processed in another country — for example, by international game providers based outside Malaysia.

In all such cases, 100casino ensures that data transfers are carried out with adequate protection through the following mechanisms:

• Comprehensive data processing agreements (DPAs) with all third-party providers.
• Ensuring that data recipients are located in countries with a level of data protection comparable to or stronger than Malaysia's.
• Standard contractual clauses approved for data transfers to countries that have not yet been recognised.

100casino services are strictly prohibited for individuals under the age of 18. We do not knowingly collect or process personal data from minors.

Should we discover that personal data belonging to someone under the age of 18 has been collected, we will take immediate steps to delete that data and close the associated account without any compensation.

If you believe a minor has registered a 100casino account without valid parental or guardian consent, please contact us immediately at support@100casino.ws.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data by 100casino, please contact us through the following channels:

• Privacy Email: privacy@100casino.ws
• General Support Email: support@100casino.ws
• Live Chat Platform: Available 24/7 on the 100casino website

We are committed to responding to all privacy-related enquiries within 3 business days. For player rights requests (access, correction, deletion), processing may take up to 30 days.